We all know that sales are critical to any business but there are times when sales reps agree to customer demands in relation to invoicing that place additional workload on accounts receivable and credit functions. But is it the sales person or customer who causes special handling overhead?
Continue reading Sales or Customers: Who Causes ‘Special Handling’ Overhead?
It is clear from the results of the Credit Management Benchmark and from a review of various LinkedIn groups, that there is often conflict between sales and credit teams. Sales must have a laser-like focus on achieving their sales targets, and a task like credit screening is seen as a distraction. Even worse, declining to open a credit account for a customer can be seen by sales as the credit function creating barriers to their work.
Continue reading 5 Tips to Get the Sales Team Aligned with the Credit Team
Many businesses have updated and improved their invoicing process by sending invoices electronically.
However, the majority of invoice recipients still process them as if they had been delivered through the postal service. So we asked ourselves, “how many people print invoices?” Well in recent research, we discovered that over 90% of businesses that receive invoices electronically print them and process them manually.
Once printed, invoices are typically approved manually, input on accounts payable software and then filed for storage, or scanned. So why with the technology that is available are businesses still printing invoices they receive in PDF format?
Continue reading Why You Shouldn’t Be Printing Invoices Anymore